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Warranties
1. Lifetime Structural Warranty. E.Z. Oriental warrants that the residential flooring sold under this Warranty (the "Flooring") is, at the time of sale, free from defects in material and manufacture.
E.Z. Oriental further warrants that when professionally installed according to professional specifications and when maintained according to E. Z. Oriental instructions and used for its intended purpose, the Flooring will not delaminate, separate as a result of a manufacturing defect for twenty-five (25) years from the date of sale 2. Twenty-Five Year Finish Warranty.
E.Z. Oriental warrants that the factory-finished is, at the time of sale, free from defects in material. and the finish will not wear through to the underlying Flooring or separate from the Flooring as a result of a manufacturing defect for twenty-five (25) years from the date of sale. This warranty does not cover scratches, reduction in the shine of the finish, or damage to the finish caused by damage to the underlying Flooring.
The installation and maintenance instructions MUST be followed as a condition for these Warranties to have effect. You may obtain these instructions from your local distributor or directly from
E.Z. Oriental by downloading or printing them from E. Z. Oriental website, by calling or faxing the number, or by sending an email request. This Warranty does not cover damage or defects resulting from or in any way attributable to:
1. Improper storage, handling or installation of the Flooring (including improper installation of joints and sub-flooring or improper surface preparation);
2. Abuse, lack of maintenance, neglect, abnormal use or misuse, negligence, application of solvents, corrosives or other chemicals to the Flooring, color change, fading or damage due to exposure to the sun, excessive pivot and point-loads, spike-heeled shoes, unpadded furniture feet, water, damage from sand, pebbles or other abrasives or other unintended uses;
3. Insect infestation after shipment from the point of origin;
4. Stains and finishes;
5. Improper alterations of original manufactured product;
6. Moisture problems (including sub floor moisture, leaks, rain, wet mopping, etc.) or excessive dryness or heat;
7. Settlement or movement of the structure to which the Flooring is attached;
8. Natural events such as hurricanes, tornadoes, earthquakes, and floods; or
9. Variations in color, grain and markings that exist in the Flooring when new (such variation in bamboo is a natural occurrence, so that Flooring may not match display samples) or that develop over time because of varying exposure to sunlight or UV light; or
10. Installation of Flooring with visible defects.
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